Privacy Policy

1. Data about the personal data controller
Dairy Products Trakia EOOD, registered in the Commercial Register at the Registry Agency, UIC BG201227047, with registered office and management address. Haskovo 6300, North Industrial Zone, Serdika, is a personal data controller within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter "the Regulation") and the Personal Data Protection Act (hereinafter "the PDPA").The website http://www.bmk.bg is owned and operated by Dairy Products Thrace Ltd. in full compliance with the provisions of the Regulation and the PDPA.Contact details of the controller
Tel: +359 89334653
Email: bmk_haskovo_ltd@yahoo.com

2. Purpose
The purpose of this Policy is to inform about the principles and the way in which Dairy Products Trakia Ltd., as the controller, processes personal data of users on the company's website and on the user's national telephone number, the type of data it processes, as well as the rights of persons whose personal data is processed. This Policy, inter alia, has been adopted and published in compliance with the obligations of Dairy Products Thrace Ltd. under Article 13 and Article 14 of the Regulation.If you have any questions or require further information in relation to your personal data, rights and privacy, please contact Dairy Products Thrace Ltd. at the contact details set out in point .1 above.

3. Processing principles. Legal basis
The protection of personal data is a priority of Dairy Products Thrace Ltd. Dairy Products Thrace Ltd. does not sell personal data collected by the company to third parties, nor does it process or provide such data to third parties without a legal basis to do so under the Regulation and the DPA. Dairy Products Thrace Ltd. shall process and provide personal data to third parties only if there is a proper legal basis for doing so, including express and freely given consent under the Regulation and/or on another basis for processing provided for in the Regulation and the DPA. Personal data may also be disclosed if such disclosure is reasonably necessary to protect the legitimate interests of Dairy Products Thrace Ltd. In addition, in the event of a reorganisation or sale of all or part of the business enterprise, it is possible that Dairy Products Thrace Ltd may transfer collected personal data to the relevant newly formed/converted company or successor company.Dairy Products Thrace Ltd processes personal data in strict compliance with the principle of maintaining the minimum processing necessary for specific, legitimate and justified purposes (need-to-know principle).

4. Personal data
Personal data is any information relating to an identified natural person or a natural person who can be identified on the basis of relevant data.

5. Purposes for processing personal data
Dairy Products Trakia EOOD collects and processes the personal data necessary for the performance of its activities. Dairy Products Thrace Ltd processes personal data of users of the website and the company's national telephone number when a query, complaint, grievance, complaint or other signal is submitted by a user via the contact form on the website, by email or by telephone. The processing of personal data is for the purpose of:Dairy Products Thrace Ltd responding to and acting on the enquiry, complaint, grievance, complaint or other signal submitted by a user; Dairy Products Thrace Ltd keeping records of enquiries, complaints, grievances, complaints or other signals submitted by users, incl. Where it concerns the submission of inquiries, complaints, complaints, complaints or other signals by a consumer via the national consumer telephone, Dairy Products Thrace Ltd. may record the conversation for the purposes set out hereinabove, as well as for the purpose of improving the quality of service to consumers. Dairy Products Thrace Ltd. alerts consumers to the recording of the call via an automated message before contacting an operator. With the user's consent, or where permitted by law, Dairy Products Thrace Ltd may use users' personal data, namely email address and names, for marketing purposes, including contacting the user to provide information, news and offers. If they have consented to receive such marketing information, users may withdraw their consent at any time via the functionality (link) provided in each marketing email for this purpose.

6. Categories of processed personal data
Dairy Products Trakia Ltd. processes the following categories of personal data of the following persons - users of the website and the national telephone number of the company:For individuals who have submitted a query, complaint, complaint, complaint or other signal Dairy Products Trakia Ltd. processes the personal data that the user has voluntarily indicated in the contact form, telephone conversation, email or other correspondence with the company (and thus has given consent to their processing). The Company shall require the name, telephone number and contact address of the user as a minimum in order to carry out verification and prepare a response to the user.When users send an enquiry, complaint, grievance, complaint or other signal to Dairy Products Thrace Ltd. via the contact form on the website, by email or via the user's national telephone number, it shall be presumed that the users have given their free, explicit and informed consent to the processing of the personal data voluntarily included by them in the relevant enquiry, complaint, grievance, complaint or other signal.

7. Cookies
Cookies are small files of information that are sent by the web server and stored in the user's internet browser (e.g. data on language used, connection time, web pages visited) or on a hard drive, and are then returned from the internet browser to the server each time that server is accessed when visiting the relevant website.Dairy Products Thrace Ltd's website uses cookies to distinguish users from each other, to provide users with better services and to improve its website. Acceptance of this Policy in the section on cookies is obtained by the user clicking on the pop-up message on the website of Dairy Products Thrace Ltd, and when the user continues to use the website of Dairy Products Thrace Ltd. In the event that the user does not agree with this Policy, he/she is obliged to immediately cease using the Dairy Products Thrace Ltd website, respectively the user's national telephone number.The Dairy Products Thrace Ltd website may use both Dairy Products Thrace Ltd cookies (First Party Cookies) and third party cookies for advertising purposes (Third Party Cookies). The Dairy Products Trachia Ltd website may use the following types of Dairy Products Trachia Ltd cookies (First Party Cookies) at any given time for the following purposes:Strictly Necessary CookiesCookies fall into this category when they are strictly necessary for the operation of the website, supporting functions such as login and/or placing orders/queries etc.Analytics and Targeting Cookies

Allowing cookies enables Dairy Products Thrace Ltd to provide the best quality service through its website and improve user satisfaction. If cookies are refused, certain features of the Dairy Products Thrace Ltd website may become unavailable or inaccessible.Each user can set their internet browser so that it does not store cookies, and can delete cookies already stored at any time. Any user wishing to take advantage of these features should make the appropriate settings on their browser and/or contact the manufacturer of the internet browser for assistance.Dairy Products Thrace Ltd shall not be held liable if the internet browser used by the user does not have features to control the use, refuse storage or delete cookies already stored. In the event that the user disables the storage of cookies or deletes cookies already stored, then it is technically possible that the normal functioning of the website may be impaired for the user concerned.

8. Security Measures
Dairy Products Thrace Ltd. takes sufficient technical and organizational measures to protect the personal data it processes from theft, misuse, unauthorized access, unauthorized disclosure, unauthorized destruction or any other unlawful processing or disposal.All representatives and employees of Dairy Products Thrace Ltd., as well as all contractors of the company, are obliged to respect confidentiality and strictly apply the legislation in the field of protection of When users send an enquiry, complaint, grievance, complaint or other signal to Dairy Products Thrace Ltd. via the contact form on the website, by email or via the user's national telephone number, Dairy Products Thrace Ltd. may provide the personal data of these users to: (a) employees of the Company in its Quality Control Department and Marketing Department; (2) employees of the Company in managerial positions, namely Director of Production Department, Director of Sales Department, Director of Logistics Department and the relevant Regional Sales

9. Storage Periods
Dairy Products Thrace Ltd. complies with the principle of storing data only for the period for which their storage is necessary to fulfill the purpose for which they were collected, unless the law provides for storage for a longer period.

10. Rights in relation to personal data
Under the Regulation and the DPA, data subjects have the following rights at any time:
(1) the right of access to their personal data processed by Dairy Products Thrace Ltd;
(2) the right to request rectification of inaccurate data, erasure (where there is a lawful basis for doing so), restriction or blocking (where there is a lawful basis for doing so) of the processing of their personal data processed by Dairy Products Thrace Ltd;
(3) the right to data portability, subject to the conditions for doing so under the Regulation;
(4) the right to object at any time to the processing of their personal data, and the right to withdraw their consent to processing, without prejudice to the lawfulness of the processing until its withdrawal, where there are lawful grounds for doing so;
(5) the right to complain to the Personal Data Protection Commission (PDPC) if they consider that their rights in relation to the protection of their personal data have been violated.Dairy Products Thrace Ltd. may refuse to comply with requests to exercise rights where there are grounds for doing so under the Regulation and the DPA, including where the requests are unreasonably repetitive, require excessive effort and/or expense for the controller, are manifestly unfounded, and threaten or violate the privacy and rights of other users.

11. Entry into force and update
This policy comes into force on 21/04/2023. Dairy Products Thrace Ltd may amend and update this policy and any amendment/update shall be posted on the official website of the company and at its discretion Dairy Products Thrace Ltd may take other action to notify users of the amended or updated policy.